About This Privacy Policy

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Renaissance Cosmetic Clinics (“we”, “us”, “our”) is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), which set out how we collect, use, disclose, store, and manage your personal information.

 

This Privacy Policy explains:

• What personal and sensitive information we collect.

• How and why we collect, use and disclose your information.

• How we keep your information secure.

• Your rights to access and correct your information.

• How you can make a complaint about privacy.

We may review and update this Privacy Policy from time to time. Any updates will be published on our website at renaissanceclinics.com.au
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What Personal Information We Collect

We may collect personal information directly from you, from your treating practitioner, or when you use our website, online forms, booking portals, or other services.

Personal information we collect may include:

• Identification & contact details – name, address, phone, email, date of birth.

• Health and medical information – medical history, treatment history, allergies, medications, photos, consent forms, treatment notes, and details of any complications.

• Payment information – processed securely via Stripe or other payment processors (we do not store full credit card details).

• Online interactions – website enquiries, booking requests, IP address, device information, and cookies.

• Marketing & communication preferences – including your subscription status for newsletters, loyalty programs, and promotional offers.

• Employment applications – if you apply for a role with us.

“Sensitive information” (as defined in the Privacy Act) includes your health and medical information, which we collect only with your consent or as required by law.

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How We Collect Information

We collect personal information when you:

• Register as a client or make a booking.

• Attend a consultation or treatment with one of our practitioners.

• Complete consent or medical history forms.

• Contact us via phone, email, or our website.

• Subscribe to our newsletters, promotions, or loyalty programs.

• Make an online purchase or payment.

• Apply for employment with us.

We may also collect information from third parties such as treating practitioners, insurers, or other health professionals where necessary for your care.

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Why We Collect and Use Your Information

We collect, hold and use your personal information to:

• Provide safe and effective cosmetic and medical treatments.

• Maintain accurate medical records and consents.

• Process bookings, payments, and loyalty program benefits.

• Communicate with you about appointments, treatments, and clinic updates.

• Send marketing and promotional materials (only if you have not opted out).

• Comply with legal and regulatory obligations.

• Improve our services, website, and client experience.

• Respond to complaints, incidents, or emergencies.

If you choose not to provide certain information, we may be unable to deliver the treatment or service you request.

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Disclosure of Your Information

We will not sell your personal information. We may disclose your personal information to:

• Treating practitioners and other health professionals involved in your care.

• Regulatory and government bodies (e.g., AHPRA, Medicare, private health insurers) where required.

• Subcontractors and service providers who assist us (e.g., payment processors, IT support, marketing agencies).

• Emergency services, if necessary for your health and safety.

• Any party you authorise us to share it with.

• Any subcontractors or service providers engaged by us are required to handle your information in compliance with privacy laws.

 

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Measures include:

• Encryption of data transmitted online.

• Secure servers and restricted access to medical and personal records.

• Password protection, firewalls, and antivirus software.

• Physical security in our clinics.

• Please note that no transmission of data over the internet can be guaranteed 100% secure. However, once your data is stored with us, we take strict precautions to protect it.

 

Data Retention

We retain your personal and health records for as long as required by law and our professional obligations. When no longer required, we will securely destroy or de-identify your information.

 

Access and Correction of Your Information

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or incomplete.

To make a request, please contact us via the website contact page. We will respond within a reasonable timeframe. In some cases, we may need to verify your identity or may refuse access as permitted by law (in which case we will provide reasons).

 

Marketing Communications

We may use your contact details to send you newsletters, promotions, and updates about our services.

You are automatically opted in unless you choose to opt out.

You can opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.

We will not use your sensitive health information for marketing purposes without your explicit consent.

 

Cookies and Online Data Collection

Our website uses cookies and other tracking technologies to:

• Improve your browsing experience.

• Assist with logins and bookings.

• Generate analytics about how our site is used.

• You may disable cookies in your browser, but this may limit functionality.

• Links to Other Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of linked sites and encourage you to review their policies.

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Complaints

If you have a concern about how we have handled your personal information, please contact us through our website. We will investigate and respond as soon as possible.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or on 1300 363 992.

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Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact us via the contact page on our website.