TERMS & CONDITIONS
BOOKINGS & DEPOSITS
New clients are requested to pay a $50-$100 deposit for indicated practitioners, which will be deducted off the cost of your treatment, or refunded if treatment is deemed inappropriate by the practitioner/prescribing doctor.
If you are a No Show or cancel within 24 hours without a valid reason, the deposit will be forfeited.
Until your deposit is paid, the appointment will only be held for 24 hours.
This deposit can be paid:
- Over the phone with our customer service team via Credit Card
- Via our Paypal or a Direct Deposit at the following link
http://skinlovers.com.au/shop-2/treatments/pre-paid-treatment-free-gift/
- Clients with more than 2 no shows or late notice cancellations, will also be asked to pay the $50 deposit .
BLACK FRIDAY ONLINE SKIN SALE
Terms and Conditions for Online Renaissance Skincare Sale
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Discount Details:
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Receive 20% off individual skincare products.
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Receive 5% off skincare packs, which are already discounted by 15%.
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Discount will be applied at the checkout.
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Sale Period:
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This offer is valid until 12:00 AM (midnight) on Sunday, 1st December 2024 (GMT+11).
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Eligibility:
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Discounts apply to products available for purchase on the website during the sale period.
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Exclusions:
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Sale cannot be combined with any other offers, promotions, or discounts unless explicitly stated.
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Postage is not included in the discount
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Availability:
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Stock is subject to availability. If items are out of stock, the discount will no longer apply.
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No Returns or Exchanges:
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This sale is final. No returns or exchanges on discounted items unless required by law.
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We Reserve the Right to Modify or End the Sale:
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We reserve the right to modify or cancel the sale at any time without prior notice.
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LOYALTY PROGRAM
The Loyalty Program at Renaissance Cosmetic Clinics is open to all clients, at the participating stores only.
The details of the program are:
- $100 voucher for every 1000 points accumulated ($1 per point).
- Voucher cannot be used before it is generated and must be used at a future visit.
- Voucher valid for 12 months (Loyalty Program vouchers are not included in the ACCC 3 year rule)
- Cannot be used on medi-aesthetic/regulated health services.
- Can be used on beauty, dermal therapy or body services that are not regulated health services. This includes but is not limited to LED, superficial peels, skin needling, facials, skincare.
- Vouchers traded for skin products less than the $100 will be voided for the entire amount. Eg. if an $80 serum is purchased, there will not be a remaining $20.
- $100 Vouchers cannot be combined or used with other offers/vouchers. 1 voucher per person, per visit.
- Vouchers are redeemable across all participating Renaissance clinics. Some clinics do not participate in the Loyalty Program.
SECRET HARBOUR BIRTHDAY SMS
- 10% off for one visit only for all Secret Harbour clients that received an SMS or email for the birthday promotion sent on 4th or 5th November 2024.
- Valid at Secret Harbour clinic only.
- Can be used on all services and products
​- Maximum discount $100
- Valid until May 2025
- Not to be combined with any other voucher or discount.
​- Clients must present the SMS or Email to receive the birthday discount.
SKIN CLUB T&C's
Renaissance Skin Club Membership Agreement
This Agreement is made and entered into by and between Renaissance Cosmetic Clinics, with a registered address of 1/22 Kearns Crescent, Applecross WA 6153 ("Company"), and the customer ("Customer").
WHEREAS, Company provides a monthly subscription service known as the "Renaissance Skin Club" offering curated skin treatments; and
WHEREAS, Customer desires to subscribe to the Renaissance Skin Club and pay the monthly subscription fee.
NOW, THEREFORE, in consideration of the foregoing premises and the mutual covenants contained herein, the parties agree as follows:
1. Subscription and Membership:
1.1. Customer hereby subscribes to the Skin Club and agrees to pay a monthly subscription fee of $99.00 (AUD) (the "Subscription Fee"). 1.2. The Subscription Fee will be charged automatically on the date the Customer subscribes . 1.3. The Customer hereby authorizes Company to charge the Subscription Fee to the payment method provided by Customer on the day of signup and recurring on a monthly basis.
2. Deliverables and Benefits:
2.1. Upon successful subscription, Customer will receive an E-voucher at the chosen clinic to receive 1 x monthly LED session (30 mins, RRP $75) AND hydrodermabrasion (30 mins, RRP $110) OR Light Peel (RRP $110). Mix and match from month to month (if available at selected clinic). 2.2. The monthly treatments may vary depending on availability with prior notice and consent given to the Customer. 2.3. Company reserves the right to modify or discontinue the specific benefits offered to Renaissance Skin Club members at any time, with reasonable notice to Customer. 2.4 1 x monthly LED session (30 mins, RRP $75) AND hydrodermabrasion (30 mins, RRP $110) OR Light Peel (RRP $110, max. 6 in the 12 month term). Mix and match from month to month (if available at selected clinic). $99 a month (opt out after the next billing cycle) or $990 up front for 12 months worth of treatments.
Sign up for the upfront option ($990) before Christmas 2023 to receive a Renaissance night and day cream product for FREE (worth over $100).
Please note that all treatments involve risks that you will be consented for prior to treatment to participate in the Renaissance Skin Club (RSC). If you are found unsuitable to participate at your consultation, your payment will be refunded.
Clients must be using professional skincare during participation in the RSC to ensure skin is not damaged and results are optimised. Professional skincare must be used for at least 2 weeks prior to receiving a chemical peel to 'prep' the skin if the client is not currently using. A maximum of 6 peels per year can be given. The peels will either be alternated with hydrodermabrasion or divided into intervals.
Clients must attend the same clinic for all treatments unless conditions of the clinic don't allow eg. a nurse is away/unavailable. Participating clinics include Secret Harbour, Applecross, Dalkeith, East Perth and Wanneroo.
3. Opt-Out and Termination:
3.1. Customer may opt-out of the Skin Club at any time after the next billing cycle. 3.2. To opt-out, Customer must provide written notice to Company at least 7 days before the next billing date. 3.3. In the event of Customer's opt-out or termination of this Agreement, Customer will not be charged any further Subscription Fees. 3.4. Company reserves the right to terminate this Agreement for any reason, with reasonable notice to Customer.
4. Payment and Fees:
4.1. All Subscription Fees are non-refundable. The up-front $990 option is non-refundable either. 4.2. In the event of insufficient funds or declined payment, Company may suspend Customer's access to the Renaissance Skin Club until payment is received in full. 4.3. Company reserves the right to adjust the Subscription Fee at any time, with reasonable notice to Customer.
5. Disclaimer and Limitation of Liability:
5.1. Company makes no guarantees or warranties regarding the effectiveness of the treatments included in the Renaissance Skin Club . 5.2. Company shall not be liable for any damages arising from Customer's use of the skincare products or treatment in the Renaissance Skin Club. 5.3. Customers will be consented and have their skin assessed prior to treatments. Customers agree to use the skincare products and have treatmetns at their own risk and to consult with a healthcare professional for any concerns. If the Customer is deemed unsuitable for the treatments offered in the Skin Club, a milder alternative will be offered that is suitable for all skintypes. If the Customer is unwell or experiencing a condition that makes them unsuitable for treatment during a billing cycle month, the clinic must be contacted no later than 7 days before the end of the month. The treatment can be stored as a treatment credit to be used only on the same treatment at a later stage. It may not be transferred to another customer.
6. Entire Agreement:
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
7. Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of the State of WA.
8. Severability:
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
By paying for this tretment the Customer agrees to all of the above.